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Frequently Asked Question!
How are Shentonics products made?
Our products are derived from classical Chinese herbal prescriptions that have been used for millennia. They are then customized to fit the needs of the 21st-century patient by our expert team of herbalists.
Do your products contain any allergens or preservatives?
Our focus is on purity and effectiveness. We don’t add any pharmaceuticals, dyes, or sugar to our products, ensuring a natural and pure formula.
How do I choose the right product for me?
It’s essential to consult one of our experienced herbalists who can guide you based on your individual symptoms and needs.
What is your return and refund policy?
We prioritize customer satisfaction. If you’re not content with our product, please get in touch with our team to discuss return and refund options.
How soon will my order be shipped once placed?
We process orders promptly. Domestic standard shipping usually takes between one to two weeks.
Do you ship internationally?
Currently, our primary focus is on Alberta, Europe, and the Middle East. However, please contact our team for specific shipping inquiries.
Do you offer samples or trial sizes?
We prioritize customizing formulas based on individual needs. Please contact our team to discuss available options.
How can I get in touch with Shentonics customer service?
We are available to assist you with any questions or concerns. You can contact us through our website or directly at our designated contact channels.
Do you offer any subscription or loyalty programs?
We believe in building lasting relationships with our customers. While specific programs might vary, we often have promotions and offers. Please check our website or contact us for details.
How soon can I expect results from using Shentonics products?
Individual results can vary, but many users experience significant benefits over time. For some, benefits may be noticed within weeks.
Are there any side effects associated with your products?
Our formulas are gentle, ensuring minimal side effects. On rare occasions, users might experience gas or changes in bowel habits, which typically resolve once the product is discontinued.
Can I take Shentonics products with other medications?
Pharmaceutical drugs can have interactions with herbal formulas. It’s essential to understand drug-herb interactions and consult with a healthcare professional if you’re on medication.
How should I store my Shentonics products?
Store your products in a cool, dry place to ensure they remain potent and effective.
Are there any contraindications for your products?
Every individual is unique, and while our products are generally safe, it’s crucial to consult with a healthcare professional, especially if you have existing health conditions or are taking other medications.
Are Shentonics products vegan-friendly?
Our products are made from carefully selected herbs, ensuring no animal-derived ingredients are used.
What payment methods do you accept?
We accept a variety of payment methods tailored to suit the convenience of our customers. Please check our website for detailed information.
Is my personal and payment information secure on your website?
Your security is our priority. We use advanced encryption techniques to ensure all your data remains private and protected.