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Frequently Asked Question!
How are Shentonics products made?
Our products are based on classical Chinese herbal prescriptions. These formulas are adjusted by trained herbalists to suit the wellness needs of modern individuals using granulated herbs, tinctures, or extracts.
Do your products contain any allergens or preservatives?
We do not add preservatives, dyes, sugars, or pharmaceuticals to our formulas. If you have known allergies, please let us know so we can advise you before preparing your formula.
How do I choose the right product for me?
Our products are customized. You must first complete a consultation with a ShenTonics herbalist or be referred by a licensed health professional. This ensures your formula is aligned with your individual wellness goals.
What is your return and refund policy?
If you have concerns about your order, please contact our team. Due to the custom nature of our products, returns are handled on a case-by-case basis..
How soon will my order be shipped once placed?
Orders are generally processed within a few business days after review and confirmation. Standard shipping within Canada typically takes 1–2 weeks.
Do you ship internationally?
Yes, we currently ship across Canada, to parts of Europe, and the Middle East. If you’re outside these regions, please contact us to confirm availability
Do you offer samples or trial sizes?
Because our formulas are personalized, we do not offer standard samples. However, smaller quantities may be available upon request after a consultation.
How can I get in touch with Shentonics customer service?
You can contact us through our website or by email or phone. Visit shentonic.com/contact for current details.
Do you offer any subscription or loyalty programs?
We occasionally offer special promotions for returning clients. Please contact us or check our website for current offers.
Should I stop taking my medications when starting a ShenTonics formula?
No. You should never stop taking prescribed medication without first consulting your healthcare provider. If you are considering adding herbal formulas to your routine, speak with your doctor or a licensed practitioner.
How soon can I expect results from using Shentonics products?
Response times vary based on the individual and the nature of the formula. Some people may begin to notice changes within a few weeks, while for others, it may take longer. Consistency and guidance from a practitioner are key.
Are there any side effects associated with your products?
ShenTonics formulas are developed with balance and tolerance in mind. Mild digestive changes may occasionally occur and usually resolve on their own. If you experience discomfort, consult your herbalist or healthcare provider.
Can I take Shentonics products with other medications?
Some herbs can interact with prescription medications. If you are taking any pharmaceutical drugs, please consult your healthcare provider or a licensed herbalist before starting a new herbal formula.
How should I store my Shentonics products?
Store in a cool, dry place away from direct sunlight. Ensure containers are tightly sealed to preserve freshness and potency.
Are there any contraindications for your products?
Our products are tailored to individual needs, but it’s important to consult with a healthcare provider—especially if you are pregnant, nursing, managing a health condition, or taking medications.
Are Shentonics products vegan-friendly?
Yes, our formulas are made exclusively from plant-based herbal ingredients and do not contain animal-derived substances.
What payment methods do you accept?
We accept major credit cards and other secure payment methods available through our website. Please visit our checkout page for details.
Is my personal and payment information secure on your website?
Yes. We use secure, encrypted payment systems and follow industry best practices to protect your personal information.
Are ShenTonics products intended to treat or diagnose medical conditions?
No. ShenTonics products are not intended to diagnose, treat, cure, or prevent any disease. They are created based on Traditional Chinese Medicine principles and are used to support general wellness and balance.
Is professional consultation required before using your products?
Yes. All products are dispensed only after a wellness intake consultation or referral from a licensed health practitioner. This ensures formulas are appropriate and used responsibly.